Friday, July 21, 2017

For The New Field Agent: Door Knocks

photo of door knock - inspector

Congratulations! You decided to jump into the mysterious world of field services and you're waiting excitedly for some assignments to come in. What can you expect?

As a new field services agent, you will soon learn that most, if not all, of your first jobs will be what are known by the fun-sounding name of door knocks.

A more correct term for this type of inspection would be delinquency interview. That's right!  You're being told to go out and knock on someone’s door (someone who has stopped paying on a loan of some type) and deliver a letter from the lender -- and possibly even try to get the debtor to call the lender in your presence.

If the debtor is not home, or appears to have vacated the property, you may sometimes be instructed to talk to nearby neighbors to obtain current contact information for the debtor.

And that's not all! You will usually have to take a few photos of the residence, and any collateral mentioned in your work order if it's present and in open view.

That's a pretty involved inspection, right? And for all that work you will probably earn $10 to $20 for your trouble.

Such is the life of a beginning field services agent. Don't be discouraged. These types of inspections are entry-level and don't pay much, but as time goes on you will probably be offered assignments that are actually fun and pay more money.

But until that time, you are going to be a door knocker. You can, however, make some decent money doing these if you can manage to schedule several in the same day and in the same general location.

If you're in a big city, you might be able to knock out a dozen or more a day. If you're in a rural area like me, however, don't count on these as bread and butter work.

As I mentioned before, sometime the lender will want you to try to get the debtor to call them, usually on your phone, while your'e on-site. A successful warm call transfer nearly always means you make a bit more money for the job.

Before you go out on your first door knock, watch this video. I explain the best way to approach the debtor and how to make the experience much less unpleasant for you -- and for the delinquent debtor, who is definitely not going to be happy when they learn why you're there.


  1. I am just starting field inspections and I haven't done one yet. I appreciate your blog. Question: when you introduce yourself to the borrower/homeowner, do you say that you are representing x mortgage company (e.g. I'm here on behalf of....") or is it a case-by-case situation?

    1. The lender will usually give you a script to follow.


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